FAQ

The Celebrate Smarter Shop

Where is the shop located?

909 Broadway, New York NY 10010. 

Get there by subway:

Take the Q,R,W, 4, or 6 train to the 23rd Street Station.
Get there by bus: Take the M1,M2,M3, or M55 bus to the 5th Avenue & 20th Street stop.  

Returns

What is your return policy?

Firm but kind. You can return an item up to 30 days from purchase, with the last available return initiated January 24th 2020. So if you really don't want it, don't let return inertia set in. All items in the intimates category, including hosiery, are final sale. Because "intimates."

    How do I start a return?

    Contact customer service at  shop@theskimm.com  

      Can I exchange?

      It's complicated. We don’t support exchanges at this point. So if you want a different color or size, you'll have to return and then repurchase. 


        Can I return in-store? 

        You mean, IRL? We'd love to see you. Visit our store at 909 Broadway and we'll take care of you.

          What if my item is damaged or incorrect?

          First, that would not be cool. Second, contact customer service at shop@theskimm.com and we'll figure it out. 

            Orders

            Do you ship internationally?

            Right now, no. 

              Can I change / cancel my order?

              Once an order has been placed, we can’t edit the shipping address. But, orders can be canceled up to one hour after being placed. If you want to make any other edits to your order, besides address, give us a call and we will help you out. 

                How long until my order ships?

                Orders are shipped out within 2 business days of being placed, actual delivery estimated varies by brand and should be available once you receive your shipping confirmation email.

                  The Assortment
                  How did you select the brands that are part of the assortment?

                  Carefully. We asked our audience and prioritized the categories that matter most to Skimm’rs. Then we tested and selected each product with Skimm'rs in mind — curating a one-stop collection of gifts from brands we think you’ll love, helping you live smarter and saving you time.

                    General

                    What is theSkimm?

                    theSkimm is a membership company that makes it easier for millennial women to live smarter. By seamlessly integrating into existing routines, theSkimm has become a trusted source for its community of more than seven million subscribers. theSkimm’s flagship product, the Daily Skimm, is the fastest growing newsletter on the market and the company’s product suite has since grown to include theSkimm app, video, and top-rated podcasts. theSkimm’s first book, “How to Skimm Your Life”, was released in June 2019 and debuted at #1 on The New York Times Best Seller list.